Mycelora Terms of Use

This English version is provided for convenience. In case of any discrepancy between the English and French versions, the French version prevails.

Version: 1.3
Effective date: 8 October 2026
Publisher: EvidencAI, SAS (simplified joint-stock company) with share capital of 180,000 euros, RCS Romans 103 591 806

Contents

1. Purpose and scope
2. Definitions
3. Acceptance and enforceability
4. Account creation and access to the service
5. Description of the service
6. Plans and financial terms
7. Free plan and rotation of memories
8. Language models used by the service
9. User obligations
10. Inherent limitations of artificial intelligence
11. Fair use of the service
12. Availability and maintenance
13. Termination, downgrade and account deletion
14. Intellectual property and user content
15. Liability
16. Force majeure
17. Beta programme
18. Changes to the Terms of Use
19. Personal data
20. Governing law, mediation and jurisdiction

1. Purpose and scope

These terms of use (the "Terms of Use") govern access to and use of the
Mycelora service, published by EvidencAI and available at mycelora.ai,
together with its official extensions and connectors. They apply to every
user, whether acting in a professional capacity or as a consumer, and to
every plan, free or paid.

2. Definitions

Service: the Mycelora platform, comprising the web application, the
application programming interface, the means of logging conversations
(dedicated extension or configuration of the assistant by the user) and the
connectors to external sources.

Memory (souvenir): a single unit of stored context produced by the service from the user's
content (decision, fact, intention, learning, contact or other element of
context), together with its metadata.

Space: a grouping of memories by project or by domain, defined by
the user.

Active memory: a memory taken into account by search and by
the retrieval of context. A dormant memory remains stored in the
database but is no longer retrieved nor counted in the plan's gauge.

Brief: a periodic summary produced by the service from the user's
memory, viewable in the application and, where activated, sent by email.

Plan: a subscription package (Free, Pro or Max) determining the limits
and features applicable to the account.

3. Acceptance and enforceability

Use of the service constitutes full and complete acceptance of these Terms
of Use. They are expressly accepted when the account is created and remain
accessible at all times from the website. The applicable version is the one
in force on the day of use, subject to the conditions for changes set out in
Article 18.

4. Account creation and access to the service

Access to the service requires the creation of an account, by email address
and password, by one-time code or by federated identity. The user undertakes
to provide accurate information and to keep their authentication means
confidential; any action carried out from their account is deemed to have
been carried out by them, unless a compromise is reported as soon as
possible.

The service is reserved for natural persons who have reached the age of
majority.

An account is personal. It may be neither shared between several persons
nor transferred.

5. Description of the service

Mycelora is a persistent memory service for conversational assistants. It
stores, organises and returns to its user the elements of context of their
projects: the user feeds their memory by entering or importing content, by
the automatic logging of their exchanges with an assistant when they have
activated such logging, either by installing the extension provided for this
purpose or by configuring their assistant themselves so that it transmits
their exchanges to the service, and by the optional connection of external
email and calendar sources. Logging is never activated by default and may be
withdrawn at any time. From these, the service derives memories,
summaries per space, end-of-session handovers, a periodic brief and
cross-project connections.

The production of memories and summaries relies on language models
operated by processors, under the conditions described in the privacy
policy. Article 10 of these Terms of Use describes the resulting
limitations.

6. Plans and financial terms

6.1 The plans

The service is offered in three plans. Their detailed limits and features
are presented on the account's Plan and billing page, which is
authoritative for figures. In summary, as at the date of this version: the
Free plan (free of charge) gives access to the complete memory loop with
a capped number of spaces and active memories and a weekly brief; the
Pro plan raises these caps and adds the daily brief, cross-project
analysis and the connection of one email or calendar account; the Max
plan lifts the cap on active memories under the fair use conditions of
Article 11 and allows the connection of several sources.

6.2 Prices and billing

Prices are displayed exclusive of tax, followed in brackets by the price
including tax at the French VAT rate of 20%, and invoiced in euros, through
the Stripe payment platform. The subscription is monthly or annual, the
annual subscription including a discount equivalent to two months. As at
the date of this version: Pro at €10 excl. tax (€12 incl. tax) per month or
€100 excl. tax (€120 incl. tax) per year; Max at €30 excl. tax (€36 incl.
tax) per month or €300 excl. tax (€360 incl. tax) per year.

The subscription is tacitly renewed at each renewal date. EvidencAI may
change its prices; a change never applies to a period already paid for and
is notified at least thirty days before it applies to an ongoing
subscription.

6.3 Trial, withdrawal and refund

Every new account benefits from a free trial of the Pro plan, with no payment method required, for the duration indicated at sign-up. When it ends, the account moves to the Free plan, unless a paid subscription is taken out. The Free plan can then be used without any time limit.

In addition, any first paid subscription may be refunded in full, without
justification, upon simple request to contact@evidencai.com within thirty
days following payment.

For a consumer user, this thirty-day commercial refund covers and exceeds
the fourteen-day statutory right of withdrawal provided for in Articles
L. 221-18 et seq. of the Code de la consommation (French Consumer Code).
Since the subscription gives immediate access to the service, the consumer
user expressly consents, upon subscribing, to its immediate performance,
without thereby waiving the benefit of the refund period above.

7. Free plan and rotation of memories

When a Free account reaches its cap on active memories, the service
applies a rotation: the oldest and least useful memory is made dormant
to make room for the new one. A dormant memory is never
deleted: it remains stored in the database, ceases to be retrieved and to
count towards the gauge, and is fully reactivated upon upgrading to a higher
plan. The dashboard gauge makes this mechanism visible.

Export of the memory, including dormant memories, is available on all
plans, including the free plan.

8. Language models used by the service

The internal processing operations of the service (sorting, summaries,
search) are carried out by open language models operated by Scaleway in
France. The service does not offer the use of a personal API key obtained by
the user from a language model provider.

9. User obligations

The user undertakes not to place manifestly unlawful content in the service,
not to enter special categories of data within the meaning of Article 9 of
the GDPR (the memory is not designed to receive such data), and to respect
the rights of third parties whose personal data may appear in the content
they connect or import, in accordance with the privacy policy.

They also undertake not to attempt to circumvent the security or limitation
mechanisms of the service, not to resell access to the service and not to
use it to build a competing service.

10. Inherent limitations of artificial intelligence

Memories, summaries, briefs and connections are produced by language
models. Despite the safeguards in place, this content may contain errors,
approximations or omissions: a memory may be incorrectly extracted, a
summary may attribute to one project a fact that belongs to another, a brief
may prioritise wrongly.

Mycelora is a memory assistance tool, not a source of truth. The user
remains the sole judge of the accuracy of what is returned and solely
responsible for the decisions they take on that basis. The original content
remains accessible to allow this verification.

11. Fair use of the service

Plans without a numerical cap, in particular the Max plan, are understood to
cover human, personal and reasonable use of the service. EvidencAI reserves
the right to limit, after informing the user, any use that is manifestly
automated or disproportionate to normal individual use (for example the
massive injection of content generated in a loop by machines). This clause
is intended to protect the service for all users, not to restrict intensive
use in good faith.

12. Availability and maintenance

EvidencAI implements reasonable means to ensure the availability of the
service, without any quantified service level commitment. Interruptions may
occur for maintenance, updates or incidents; scheduled operations are, as
far as possible, carried out during off-peak hours. The collection of
external sources and the sending of the brief also depend on the
availability of the connected third-party services.

13. Termination, downgrade and account deletion

13.1 Termination of a paid subscription

The user may terminate their subscription at any time from their account.
Termination takes effect at the end of the period already paid for, without
pro rata temporis refund (except under Article 6.3), and the account then
switches to the Free plan.

If, on that date, the memory exceeds the caps of the Free plan, the rotation
in Article 7 is applied in a single operation at the end of the paid period: the
excess memories, the oldest and least useful first, are made dormant,
never deleted, and are fully reactivated upon resubscription. The user is
informed of this by email seven days before the end of the paid period, with the
number of memories concerned and a reminder of the option to export
their memory.

13.2 Suspension and termination by EvidencAI

In the event of a serious or repeated breach of these Terms of Use (in
particular of Articles 9 and 11), EvidencAI may suspend the account after a
formal notice that has remained without effect, or without prior notice in
the event of a breach of the security of the service. Suspension does not
deprive the user of the right to export their memory, unless the export
itself constitutes the vehicle of the abuse.

13.3 Account deletion and inactivity

The user may delete their account at any time from the dashboard; deletion
entails the erasure of all their data under the conditions of the privacy
policy. An account that has remained inactive for one year is deleted,
together with all its data, in accordance with the retention periods
published in the privacy policy.

14. Intellectual property and user content

The service, its code, its interfaces and its trademark are the property of
EvidencAI, under the conditions set out in the legal notice. EvidencAI
grants the user, for the duration of their registration, a personal,
non-exclusive and non-transferable right to use the service.

The content provided by the user and the memories derived from it
remain their full and exclusive property. The user grants EvidencAI only the
technical licence necessary to host, process, transform and return this
content for the purpose of providing the service, to the exclusion of any
other purpose. No user content is used to train or improve an artificial
intelligence model, nor transferred to third parties.

15. Liability

EvidencAI is liable for the provision of the service under general French law
(droit commun), and neither excludes nor limits its liability in cases where
the law prohibits it, in particular with regard to consumers.

In relations with professional users, EvidencAI's liability is limited to
direct and foreseeable damage, and capped at the amount of the sums paid by
the user over the last twelve months. EvidencAI is not liable for decisions
taken by the user on the basis of what the service returns (Article 10), nor
for the content that the user imports or connects, nor for unavailability
attributable to third-party services.

The user is encouraged to keep, by means of the memory export made available
to them, a copy of the content that matters to them.

16. Force majeure

Neither party is liable for a failure caused by a force majeure event within
the meaning of Article 1218 of the Code civil (French Civil Code). The
performance of obligations is suspended for the duration of the event.

17. Beta programme

Mycelora is currently offered as a beta version. During this period, the
service is provided as is. It may experience interruptions, errors or changes
in how it works, without notice. EvidencAI does not guarantee its
availability or continuity.

Beta programme participants receive the Pro plan free of charge for three
months from the date they sign up, with no payment method required. At the
end of this period, the account automatically reverts to the free plan,
unless a paid subscription is taken out. No amount is due for the beta
period.

The beta phase is deliberately short, lasting a few weeks. At public
launch, new accounts return to the standard terms. Beta participants keep
their benefits: three months of free Pro plan from the date they sign up,
then the founder price.

The content that the participant entrusts to Mycelora remains their
property. It is never used to train an artificial intelligence model, is not
transferred to anyone, and is not accessed by anyone at EvidencAI, except at
the participant's request or where required by law.

Data recorded during the beta is kept at the end of it, within the limits of
the plan in force and in accordance with the privacy policy. The participant
may at any time export it or delete their account from the dashboard.

Feedback sent by participants (reports, ideas) is used to improve the
service. EvidencAI may use it freely for that purpose. It is never published
under the name of its author.

The number of places is limited. Beyond that, interested people may leave
their email address to be notified of the launch. This address is used only
for that purpose and deleted upon simple request.

18. Changes to the Terms of Use

EvidencAI may change these Terms of Use. Any substantial change is notified
by email at least fifteen days before it comes into force; a user who
refuses it may terminate their subscription before that date, the
termination then taking effect at the end of the current paid period.

19. Personal data

The processing of personal data related to the service is described in the
privacy policy, available at mycelora.ai/en/legal/privacy-policy,
which forms part of the same contractual framework as these Terms of Use.

20. Governing law, mediation and jurisdiction

These Terms of Use are governed by French law.

Amicable dispute resolution, consumer mediation.
In accordance with the provisions of Articles L. 611-1 and R. 612-1 et seq.
of the Code de la consommation (French Consumer Code) concerning the
amicable resolution of disputes: where the consumer has sent a written
complaint to the professional (contact@evidencai.com or by post to the
registered office) and has not obtained satisfaction or a response within
two months, they may submit their complaint free of charge to the consumer
mediator. The matter must be referred to the mediator within a maximum of one year
from the initial complaint.

The mediator MCP MEDIATION may be contacted directly online at the following
address: www.mcpmediation.org, or by post: MÉDIATION DE LA
CONSOMMATION et PATRIMOINE, 12 Square Desnouettes, 75015 PARIS.

Failing amicable resolution, the dispute shall be brought before the
competent French courts. For professional users, exclusive jurisdiction is
conferred on the courts within the jurisdiction of EvidencAI's registered
office; consumer users retain the benefit of the mandatory protective rules
on jurisdiction.

End of the terms of use.